Order & Delivery
How can I place an order?
Select your favorite items by clicking on add to cart on the product page. Once you have added all your desired items to your shopping cart, click on the checkout button. Check all your items & proceed to check out to place your order.
Enter your contact information (you may enter either mobile phone number or email address).
Enter your delivery address (be sure to enter your exact house number, street address and city including post code if known). Here you have to enter phone number for courier partners to coordinate delivery.
Select the preferred shipping method (some fees may be applicable depending on your location or order size).
Enter your payment information (All major Credit / Debit cards are acceptable or Cash on Delivery (COD). Please note of COD is selected, ensure you have the exact change at the time of delivery, otherwise courier partner may return the parcel.
If Credit / Debit card selected, ensure that they match exactly with the Bank records, otherwise payment will be returned and order cancelled.
After entering all the information, please click on Pay Now.
This completes placing your order with SHEEN STITCH.
Depending on which contact information you entered, you may receive a notification email / SMS on in your email inbox or mobile phone with an Order Confirmation Summary. It is always good practice to take a screenshot of your mobile or desktop screen for future reference in case you didn’t receive an email or SMS.
How will I know that SHEEN STITCH has received my order?
The order confirmation summary emailed to you will act as confirmation that your order has been received and will be duly processed in time as per our terms of service.
What if I don’t get an order confirmation email / SMS on my preferred contact method?
If you do not get this Email / SMS, please contact Customer Services via any of your preferred method during our working hours:
Call Centre +92-3375633487
Email: Sheenstitch@gmail.com
WhatsApp (Chat Only): +92-3375633487
A Sales Order Summary is essentially a soft receipt that should be emailed to you within 10-15 minutes of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, please feel free to approach the Customer
Does add an item to the shopping cart reserve it?
No! An item will only be reserved for you after you have confirmed your order at checkout. We at SHEEN STITCH try to ensure 99.99% inventory across all channels. Once you have placed an order and received a confirmation, it means the item will be delivered to you via our courier partners.
What are the delivery times?
Local order delivery can take between 3-5 working days
International deliveries can take between 10-15 working days based on the stock avaiability.
Orders are processed within 24-48 hours and are generally scheduled for delivery on the next working day.
Timely delivery is subject to the availability of stocks and payment authorizations.
Occasionally our Customer Services Team may contact you for additional verification of banking payments to re confirm payment authorizations.
Exceptions to the above may occur during busy SALE periods, weather conditions, incompleteness of contact or address details.
What are the delivery charges for local and international orders?
We charge a minimum PKR 250/- for all Pakistan Nationwide deliveries irrespective of order value or quantity.
Orders with higher quantities will charged on the basis of weight of not more than PKR 550/- for deliveries across Pakistan.
International shipping rates vary according to country and parcel weight and are visible at the time of checkout.
In case you would like to discuss about bulk shipments, please feel free to get in touch with our Customer Support Team.
Are there any additional charges applied to the order, if I get a split delivery?
As part of our commitment to speed and accuracy to fulfil our orders, your order may be subject to splitting into multiple orders. We fulfil orders from the closest warehouse to you so that you receive the items as soon as possible.
Customers will be notified via Email / SMS whenever the order is split into two or more consignments, however there will be NO additional shipping charges in such a case.
How can I track my order?
Please visit the Track Your Order page and enter the necessary information to track your order successfully from our website.
Alternatively, you log on to Courier Partner’s websites and enter your consignment tracking number and track your order.
How many times will the courier partner attempt to deliver my order in case I am unavailable to receive it?
Our courier partners are committed to deliver all products within the stipulated time frame. The courier agents will make a maximum of two attempts to deliver parcel. Kindly ensure that the address, city, and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned back to us. Please approach Customer Service for an update regarding your order.
Can an order be available for store pickup?
Unfortunately, we do not offer store pickups at the moment. However, you are most welcome to visit any of our stores and shop in person. Click here to find a store near you.
Can I add items or make changes to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. Please approach Customer Services to amend or cancel your order.
Do you take orders over a phone call or through chat / message?
Yes! You can place your order through any of the following methods:
Call Centre +92-3375633487
Email: Sheenstitch@gmail.com
Whatsapp (Chat Only): +92-3375633487
Instagram: https://www.instagram.com/sheenstitchofficial/pakistan
Facebook: https://www.facebook.com/In order for us to place an order successfully we will require the following details:
1) Full Name
2) Contact Address
3) Mobile Phone Number (For Courier partner and delivery)
4) Email Address (If available)
5) Article number along with its color and size (If applicable)