Why is it mandatory to give personal information?
Customer information about name, card billing details, and shipping addresses are necessary to process any electronic transactions via Credit / Debit cards. These are essential inputs into the fraud detection mechanisms. Customer Service team may occasionally get in touch with you regarding re-authorization of cards in case of enquiry from our financial partners.
Is my personal information kept secure?
Yes. You can place an order with us without any hesitation, all your personal information is secured with us. Please visit privacy policy listed here for more details. We at SHEEN STITCH never compromise on the security of customers’ details.
What are cookies and why should I know about them?
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from
your computer or mobile device using your browser.
If my Credit / Debit card is fraudulently used to make an order, what is the procedure for getting a refund?
In case of such situation, please call Customer Care at +92-3375633487 or Email: Sheenstitch@gmail.com to discuss the matter. In order for us to cater to such requests you may be required to disclose personal card information as well as details of your financial partners with us.
Why am I being asked to submit a copy of my CNIC & Credit / Debit Card?
Our financial partners often highlight transactions under fraudulent activity due for reason unknown. To ensure a smooth order execution journey, a valid credit / debit card copy maybe requested from customers along with a National Identity Card (CNIC) for verification purposes. These will be shared with our financial partner to clear any transaction holds.